SaaS
How Monk Tech Labs revamped their tenant experience app for 40% higher engagement
TheHouseMonk is a B2B SaaS platform in the RealTech domain
SaaS
How Monk Tech Labs revamped their tenant experience app for 40% higher engagement
TheHouseMonk is a B2B SaaS platform in the RealTech domain
SaaS
How Monk Tech Labs revamped their tenant experience app for 40% higher engagement
TheHouseMonk is a B2B SaaS platform in the RealTech domain
SaaS
How Monk Tech Labs revamped their tenant experience app for 40% higher engagement
TheHouseMonk is a B2B SaaS platform in the RealTech domain
Problem Statement
Declining Customer Engagement
TheHouseMonk had an existing app which was given to tenants for functional use cases like paying rent, and raising maintenance requests. Some of it's major problems were
Low engagement
Downloads was under 20% of total userbase
MAU was less than 15% of downloads
Solution
Revamped Onboarding
Tequity worked on the entire app to improve adoption and engagement. Some of the biggest changes were as follows
Revamped user onboarding
Introduced Community based features
Dark theme was introduced
Outcome
Increase in MAU
More than 45% of tenants downloaded the app
MAU's increased to 35%
Average user spent more than 45 mins on the app per month
Problem Statement
Declining Customer Engagement
TheHouseMonk had an existing app which was given to tenants for functional use cases like paying rent, and raising maintenance requests. Some of it's major problems were
Low engagement
Downloads was under 20% of total userbase
MAU was less than 15% of downloads
Solution
Revamped Onboarding
Tequity worked on the entire app to improve adoption and engagement. Some of the biggest changes were as follows
Revamped user onboarding
Introduced Community based features
Dark theme was introduced
Outcome
Increase in MAU
More than 45% of tenants downloaded the app
MAU's increased to 35%
Average user spent more than 45 mins on the app per month
Problem Statement
Declining Customer Engagement
TheHouseMonk had an existing app which was given to tenants for functional use cases like paying rent, and raising maintenance requests. Some of it's major problems were
Low engagement
Downloads was under 20% of total userbase
MAU was less than 15% of downloads
Solution
Revamped Onboarding
Tequity worked on the entire app to improve adoption and engagement. Some of the biggest changes were as follows
Revamped user onboarding
Introduced Community based features
Dark theme was introduced
Outcome
Increase in MAU
More than 45% of tenants downloaded the app
MAU's increased to 35%
Average user spent more than 45 mins on the app per month
Problem Statement
Declining Customer Engagement
TheHouseMonk had an existing app which was given to tenants for functional use cases like paying rent, and raising maintenance requests. Some of it's major problems were
Low engagement
Downloads was under 20% of total userbase
MAU was less than 15% of downloads
Solution
Revamped Onboarding
Tequity worked on the entire app to improve adoption and engagement. Some of the biggest changes were as follows
Revamped user onboarding
Introduced Community based features
Dark theme was introduced
Outcome
Increase in MAU
More than 45% of tenants downloaded the app
MAU's increased to 35%
Average user spent more than 45 mins on the app per month
©2024 Tequity All Rights Reserved.
©2024 Tequity All Rights Reserved.
©2024 Tequity All Rights Reserved.
©2024 Tequity All Rights Reserved.